Returns & Exchanges

At Coxstone Global LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Returns & Exchanges policy below.

🔄 Returns Eligibility

You may request a return or exchange if:

  • The item you received is damaged
  • The item is defective
  • You received an incorrect item

To be eligible:

  • The request must be made within 7 days of delivery
  • The item must be unused, unworn, and in its original packaging (unless damaged upon arrival)
  • Proof of purchase (order number or receipt) is required
❌ Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items damaged due to misuse, neglect, or improper handling
  • Items returned without original packaging (unless defective)
  • Items returned outside the eligible return window
🔁 Exchanges
  • Exchanges are available for damaged, defective, or incorrect items.
  • If the requested replacement item is unavailable, a refund may be issued instead.
💰 Refunds
  • Once your return is received and inspected, we will notify you of approval or rejection.
  • Approved refunds are processed to the original payment method.
  • Refunds are typically completed within 5–7 business days, depending on your payment provider.
🚚 Return Shipping
  • If the return is due to our error (damaged, defective, or incorrect item), we will assist with return instructions.
  • Return shipping costs may apply in cases not caused by our error.
📝 How to Request a Return or Exchange

To initiate a return or exchange, please contact us with the following details:

  • Order number
  • Reason for return or exchange
  • Clear photos (if item is damaged or defective)
Shopping Cart